Cancellation Policy

Last updated:

This Cancellation Policy explains the terms under which bookings made through the Hostelian platform (hostelian.com) may be cancelled. By making a booking on Hostelian, you agree to this policy.

1. Cancellation by Users

Users may cancel their booking subject to the cancellation terms set by the respective hostel or PG owner.

Cancellation requests must be submitted through the Hostelian platform or customer support.
Cancellation timelines and charges vary by property.
Some bookings may be non-refundable or partially refundable.

2. Cancellation by Property Owners

In rare cases, a property owner may cancel a booking due to unavoidable circumstances.

Users will be notified promptly if a booking is cancelled by the owner.
Any eligible refund will be processed as per the Refund Policy.
Hostelian is not responsible for alternate accommodation arrangements.

3. Late Cancellations and No-Shows

        Cancellations made after the permitted cancellation window may not be eligible for a refund.
Failure to check in on the scheduled date may be treated as a no-show.
No-shows are generally non-refundable.

    

4. How to Cancel a Booking

To cancel a booking, log in to your Hostelian account and navigate to “My Bookings,” or contact our support team with your booking details.

5. Refunds After Cancellation

Refunds, if applicable, will be processed in accordance with Hostelian’s Refund Policy. Processing times depend on the payment method and bank.

6. Exceptions

Hostelian shall not be liable for cancellations or losses caused by:

Incorrect information provided by the user
Violation of property rules or house policies
Force majeure events beyond reasonable control

7. Policy Updates

Hostelian reserves the right to update this Cancellation Policy at any time. Updates will be posted on this page with a revised date.

8. Contact Information

For cancellation-related questions, contact us at:

Email: info@vlabs.solutions
Website: https://hostelian.com