Privacy Policy

Last updated:

Hostelian ("we", "our", or "us") operates the website hostelian.com and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, gender, age, and identification details provided during registration or booking.
Accommodation Information: Booking details, stay duration, room preferences, and payment status.
Payment Information: Transaction details processed through secure third-party payment gateways. We do not store card or UPI credentials.
Usage Data: IP address, browser type, device information, pages visited, and interaction logs.

2. How We Use Your Information

To provide, operate, and maintain our services
To facilitate hostel and PG bookings
To verify user identity and listings
To process payments and generate invoices
To communicate important updates, confirmations, or support responses
To improve platform functionality and user experience

3. Information Sharing

We do not sell or rent your personal information. Information may be shared only in the following cases:

With hostel or PG owners for booking and accommodation purposes
With trusted service providers such as payment gateways and hosting providers
When required by law, legal process, or government authorities
To protect the rights, safety, and integrity of Hostelian and its users

4. Cookies and Tracking Technologies

Hostelian uses cookies and similar technologies to enhance user experience, analyze usage patterns, and maintain session security. You can control cookie preferences through your browser settings.

5. Data Security

        We implement reasonable technical and organizational measures to protect your
        information against unauthorized access, loss, misuse, or alteration.
        However, no online platform can guarantee absolute security.
    

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

7. User Rights

You have the right to:

Access and review your personal data
Request correction or deletion of your information
Withdraw consent where applicable
Request account deactivation

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. Children’s Privacy

Hostelian does not knowingly collect personal information from individuals under the age of 18. If such data is identified, it will be deleted promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, you may contact us at:

Email: info@vlabs.solutions
Website: https://hostelian.com