Refund Policy
Last updated:
Hostelian ("we", "our", or "us") provides this Refund Policy to explain how
refunds are handled for bookings made through our platform hostelian.com.
By using our platform, you agree to this policy.
1. Booking Refunds
Refund eligibility depends on the type of booking and the property owner’s
cancellation rules. Hostelian acts only as a technology intermediary and
does not control or guarantee refunds.
- Refunds for cancellations must be requested through the Hostelian platform or customer support.
- Refund processing times depend on the payment gateway and your bank, usually taking 5–10 business days.
- Any applicable transaction fees charged by the payment provider may be deducted from the refund amount.
2. Cancellation Policy
Each property listed on Hostelian may have its own cancellation rules.
It is your responsibility to check the cancellation terms before booking.
- Cancellations made before the free cancellation period may be fully refunded.
- Cancellations after the free cancellation period may incur a partial or non-refundable charge.
- Hostelian is not liable for disputes regarding the cancellation terms of individual properties.
3. Refund Method
Refunds will be processed via the original payment method used for booking
unless otherwise agreed. Hostelian does not provide cash or alternative refunds.
4. Exceptions
Hostelian is not responsible for refunds in cases including, but not limited to:
- Property not meeting user expectations beyond what is described in the listing
- User’s personal change of plans outside the cancellation period
- Disputes between users and property owners
- Technical or payment processing delays beyond Hostelian’s control
5. Contacting Support
If you have questions or want to request a refund, please contact Hostelian support:
Email: info@vlabs.solutions
Website: https://hostelian.com
6. Changes to This Policy
We may update this Refund Policy from time to time. Updated versions will
be posted on this page with a revised “Last updated” date.